Privacy Policy
Privacy Policy
This Privacy Policy describes how Roddy MedSpa (“we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us (“Consumers”). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information. By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect the following types of information:
Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide. We may use your personal data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt out.
Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: We may use your information to provide you with our office services and to respond to your inquiries.
Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
Website Improvement: We may use your information to analyze and improve our website’s functionality, content, and user experience.
Sharing Your Information
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
However, we may share your information in the following circumstances:
Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.
Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.
Your Choices and Rights
You have the following rights regarding your information:
Access: You can request access to the personal information we hold about you.
Rectification: You can request corrections to inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our corporate office at:
Roddy MedSpa
491 Maple St, STE 208
Danvers, MA 01923
Telephone: 781-627-7070
Email: hello@roddymedspa.com
Spa Policies
To provide the best possible service and experience, Roddy MedSpa has developed Spa Policies. Kindly read our policies, understanding they have been implemented to ensure our patients and our practice can mutually realize our goals.
Appointments
Please contact us by phone at 781-627-7070 or email us at hello@roddymedspa.com to schedule an appointment. Appointments can also be scheduled via our website: roddymedspa.com. We ask that patients arrive 5–10 minutes prior to appointment time to complete paperwork including health history, aesthetic interest worksheets, and/or consents.
Cancellations & No Shows
We kindly request 72 hours’ notice if you need to cancel or reschedule your appointment.
Appointments canceled or rescheduled with less than 72 hours’ notice — or if you don’t show up — will incur a $100 fee. This amount will be added to your account and can be used toward any future treatment or retail purchase within 30 days.
For services under $100, the full service price will be applied for late cancellations or no-shows, and will also be banked in your account to use toward future treatments or retail within 30 days.
Filler and Opus Plasma appointments require a $250 deposit to secure your spot. This deposit will go toward your treatment cost, but if your appointment is canceled or rescheduled with less than 72 hours’ notice, it will be added to your account to use toward any future treatment or retail within 30 days.
We know your time is valuable, and our skilled providers reserve time specifically for your care. You’ll receive a 72-hour reminder text and email, and we kindly ask that you confirm your appointment when you receive it.
To cancel or reschedule, please contact us at 781-627-7070.
Late Arrivals
Due to the nature of medical spa treatments/procedures, appointment times are carefully scheduled for the proper amount of time needed. Each appointment must begin at the scheduled time to allow our patients optimal service outcomes. Therefore, if a patient arrives late (e.g., 15 minutes), the spa may not be able to fully complete a procedure. Roddy MedSpa reserves the right to charge the full cost of booked services and make accommodations to reschedule an appointment for a future date/time to complete the procedure.
Gratuities
Roddy MedSpa provides services intended to yield clinical results. Our practice appreciates the generosity of our patients; however, we respectfully decline gratuities. The intent of this policy is to ensure patients can reinvest these dollars into skincare protocol, products, and future treatment planning. We like to say: the biggest gratuity you can give us is a referral!
Product Returns
Roddy MedSpa offers medical-grade products tailored to meet individual needs. It is recommended by our Master Aestheticians to follow up 4–6 weeks after beginning a new skincare regimen. At this time, the provider will reassess your skin and outcomes.
Roddy MedSpa’s products are medically supervised as if they were a prescription from a physician.
NO REFUNDS are issued for retail products.
Unopened products may be exchanged for alternative products within 7 days of purchase.
Opened products will not be accepted for exchange or credit.
If an adverse reaction is experienced from using Roddy MedSpa products, please return to the office for provider assessment. Roddy MedSpa providers will revise the skincare regimen as needed.
Acknowledgment
Please acknowledge that all treatments and procedures performed at Roddy MedSpa are ELECTIVE. For this reason, NO REFUNDS are issued for services.
Roddy MedSpa is dedicated to providing safe, effective, and professional services. We work with each patient to curate a personalized aesthetic plan. Roddy MedSpa looks forward to creating your customized beauty journey.
